Customer care
Email support for every order.
ALPHASCLAIM is an online store. Customer support is by email. We do not operate a walk-in shop.
Store identity
Storefront name: ALPHASCLAIM. Website: https://alphasclaim.com. We sell digital products only. There is no public retail counter and no warehouse shipment of physical goods.
Customer support email
Use this address for orders, downloads, personal reports, accounts, refunds, and privacy requests. It is the only public customer-support inbox.
Hours and response time
Monday through Friday, 09:00–18:00 China Standard Time (UTC+8). We aim to acknowledge messages within 2 business days. Messages received on Saturday, Sunday, or a public holiday are handled on the next business day.
What to include
For an order or refund question, include the product name, the email used at checkout, and the PayPal transaction ID. For a report, say whether the issue is access, a missing email, or a file that will not open.
Refunds and delivery
Digital products are not returnable after access. Defective files and duplicate charges are explained on the refund policy. Delivery timing is on digital delivery.